QUESTION: How are audit reports reviewed in terms of priority and how long does it take to complete an audit review from the time the auditor uploads the audit report until all reviews are complete and a licensing and/or registration decision is made?
ANSWER: API generally processes audits on a “first-in, first-out” basis. The cycle time starts when a facility’s audit report is uploaded into myCerts. At this point the audit is available for the facility to respond to nonconformities with their corrective actions. Generally, once the client facility has answered all nonconformities with appropriate corrective actions and/or API queries, the audit is reviewed by compliance, management system, and technical experts before a final licensing and/or certification decision is made. The cycle time to complete an individual audit is largely a function of the number of audits in process at a given time, complexity of the audit and findings, and the timeliness of client responses to nonconformities with appropriate and acceptable corrective actions.